Frank-Bauer.net uses PayPal to provide a secure, efficient and immediate method of payment. Please note, you do not need a PayPal account to use this service.

Alternatively, if you live in an EU country, you can pay by bank transfer (payment details will be sent upon checkout); providing you send your payment in Euros, this should cost you no more than a domestic bank transfer – if you’re unsure please contact your bank. This will take 1-3 working days to process; your order will be shipped once payment clears.

Shipping

All prices include UK VAT at 20% where appropriate; orders with billing addresses outside the EU will not include VAT. Local import taxes for your delivery country may be applied by the relevant customs service. The buyer is responsible for these charges.

Orders received before 1pm Monday to Friday will generally be dispatched the same day. Orders received after 1pm will be posted on the next working day. We hope to achieve delivery to UK addresses within three working days of receipt of your order, Europe within five working days, and worldwide within ten days, provided the goods are in stock. However, from time to time, through circumstances beyond our control, this may not be possible.

Please note: if you order more than one item, you may receive them in separate parcels.

Postage & Packing Charges

Shipping is free worldwide.

Returns

While we want you to be happy with your purchase, you can cancel any order placed with Frank-Bauer.net provided that the order has not yet entered the dispatch process. To do so, please contact us stating your order number and desire to cancel.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products.

To cancel your purchase within the seven-working-day cooling-off period, please contact us stating your order number and desire to return. We will contact you with returns details. Please package the item(s) securely in the original container and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you. In order to receive your refund, the item must be returned in its original condition. For your protection, we recommend that you use a recorded-delivery service insured for the full value of the poster.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

Product Descriptions

Frank-Bauer.net make every effort to provide accurate descriptions of products, colour and dimensions. These specifications sometimes change for a variety of reasons. Therefore, product details should be treated as a guide only.

Privacy Notice

Your privacy is important to us. We will use our web pages to collect only information required to process the transaction and will not sell your information to 3rd parties. All payment details are handled by PayPal; we do not maintain records of your payment method. We recommend you consult the PayPal privacy notice (https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/ua/policy_privacy-outside).

We also recommend you read the PayPal (https://www.paypal.com/cgi-bin/webscr?cmd=_security-center-outside) safety pages if you are unsure about how to keep your internet shopping experience secure.

Who Are We?

Frank-Bauer.net is managed by Pierce Protocols Ltd and this name will appear on your PayPal transaction.

You can contact us via the contact page www.frank-bauer.net/contact